{"id":189,"date":"2026-03-31T14:47:08","date_gmt":"2026-03-31T06:47:08","guid":{"rendered":"https:\/\/ascendrecruitment.sg\/en-sg\/?p=189"},"modified":"2026-03-31T14:47:08","modified_gmt":"2026-03-31T06:47:08","slug":"customer-service-officer-ishopchangi","status":"publish","type":"post","link":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/2026\/03\/31\/customer-service-officer-ishopchangi\/","title":{"rendered":"Customer Service Officer (iShopChangi)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Job Description:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udcbc Counter Duties<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Deliver top-notch service at the iShopChangi counter for both departure and arrival orders.<\/li>\n\n\n\n<li>Process orders accurately and quickly using our Warehouse Management System (WMS).<\/li>\n\n\n\n<li>Verify item details, quantity, and customer info for every order.<\/li>\n\n\n\n<li>Monitor order status and coordinate with merchants and runners for timely fulfillment.<\/li>\n\n\n\n<li>Keep inventory records accurate, track stock levels, and report any discrepancies.<\/li>\n\n\n\n<li>Assist with Changi Rewards enquiries, redemptions, and marketing campaigns.<\/li>\n\n\n\n<li>Upsell services like\u00a0<strong>Shopping Concierge<\/strong>\u00a0and\u00a0<strong>Changi Rewards<\/strong>.<\/li>\n\n\n\n<li>Ensure compliance with SOPs and maintain service excellence.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83c\udfc3 Runner Duties<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Transfer, deliver, and collect items across terminals, counters, merchants, and backrooms.<\/li>\n\n\n\n<li>Ensure every order is correct and meets quality standards.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udce6 Checker Duties<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pick, pack, and organize items for pickup or delivery.<\/li>\n\n\n\n<li>Maintain accuracy and timeliness for every order.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u2728 Other Duties<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Keep the counter and backroom clean and organized.<\/li>\n\n\n\n<li>Support management with ad-hoc tasks as needed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\ud83d\udccc What We Offer<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Open to\u00a0<strong>Singaporeans \/ PR only<\/strong><\/li>\n\n\n\n<li>4-day work week with\u00a0<strong>12-hour shifts<\/strong>\u00a0(rotating rest days)<\/li>\n\n\n\n<li>Opportunity to be part of a\u00a0<strong>dynamic, fast-paced team<\/strong><\/li>\n\n\n\n<li>Gain valuable experience in customer service, logistics, and retail operations<br><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Interested candidates, please click&nbsp;<strong>Apply&nbsp;<\/strong>or send your detailed Resume to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>HR@ascendrecruitment.sg<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ascend Recruitment Pte Ltd (EA License No.: 24C2089)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">April Lim (Reg. No.: R22110702)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We regret that only shortlisted candidates will be contacted.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Description: \ud83d\udcbc Counter Duties \ud83c\udfc3 Runner Duties \ud83d\udce6 Checker Duties \u2728 Other Duties \ud83d\udccc What We Offer Interested candidates, please click&nbsp;Apply&nbsp;or send your detailed Resume<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-189","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/posts\/189","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/comments?post=189"}],"version-history":[{"count":1,"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/posts\/189\/revisions"}],"predecessor-version":[{"id":190,"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/posts\/189\/revisions\/190"}],"wp:attachment":[{"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/media?parent=189"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/categories?post=189"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ascendrecruitment.sg\/en-sg\/index.php\/wp-json\/wp\/v2\/tags?post=189"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}