Customer Service Officer (iShopChangi)

Job Description:

💼 Counter Duties

• Deliver top-notch service at the iShopChangi counter for both departure and arrival orders.
• Process orders accurately and quickly using our Warehouse Management System (WMS).
• Verify item details, quantity, and customer info for every order.
• Monitor order status and coordinate with merchants and runners for timely fulfillment.
• Keep inventory records accurate, track stock levels, and report any discrepancies.
• Assist with Changi Rewards enquiries, redemptions, and marketing campaigns.
• Upsell services like Shopping Concierge and Changi Rewards.
• Ensure compliance with SOPs and maintain service excellence.

🏃 Runner Duties

• Transfer, deliver, and collect items across terminals, counters, merchants, and backrooms.
• Ensure every order is correct and meets quality standards.

📦 Checker Duties

• Pick, pack, and organize items for pickup or delivery.
• Maintain accuracy and timeliness for every order.

✨ Other Duties

• Keep the counter and backroom clean and organized.
• Support management with ad-hoc tasks as needed.

📌 What We Offer

• Open to Singaporeans / PR only
• 4-day work week with 12-hour shifts (rotating rest days)
• Opportunity to be part of a dynamic, fast-paced team
• Gain valuable experience in customer service, logistics, and retail operations
  

Interested candidates, please click Apply or send your detailed Resume to:

HR@ascendrecruitment.sg

Ascend Recruitment Pte Ltd (EA License No.: 24C2089)

April Lim (Reg. No.: R22110702)

We regret that only shortlisted candidates will be contacted.